Refunds & Cancellation

Last updated: 1 November 2026

7-day refund, no questions asked

Every payment — whether it's your first pack or a repeat one — is eligible for a full refund if you ask within 7 days of being charged. Email [email protected] from your account email with the subject "Refund". You don't need to give a reason.

How refunds are processed

Refunds go back through Razorpay to your original payment method, normally within 5–7 business days of approval. Your bank or card issuer may take a few extra days to show it.

Cancelling or not renewing

Premium is prepaid, so there is nothing to cancel and no cancellation fee — it simply ends when the period you paid for runs out, unless you choose to buy another pack. Your access continues to the end of the period you already paid for, and we never store an auto-renewal mandate or charge you again automatically.

Deleting your account is a separate thing and is not a refund request. If you want both, ask for the refund first — deleting removes your account's link to the payment.

What happens to your data afterwards

When Premium ends, your account moves to the free Freemium plan and keeps syncing everything. Only Nookly drops to the free allowance, and nothing is deleted. The app has no feature limits on any plan.

Digital delivery

NookMarker is a digital service — access is available immediately after payment, and nothing is shipped.

Questions

Reach us via the Contact page.